Frequently Asked Questions

1. What should I expect during my first visit?

Your first visit to Tranquilitas Spa in Nassau, Bahamas will begin with a personalized consultation. Our experienced therapists will discuss your preferences and any specific needs to tailor your treatment. Whether you’re enjoying a Swedish massage in Nassau, a deep tissue massage in The Bahamas, or a rejuvenating facial, expect a world-class relaxation experience designed for ultimate tranquility.

 

2. How early should I arrive for my appointment?

We recommend arriving 10-15 minutes before your scheduled appointment. This allows time for check-in, changing into a robe, and settling into our serene environment. If you're visiting us after exploring nearby attractions like Baha Mar, Paradise Island, or the Nassau Cruise Port, arriving early ensures a stress-free transition into relaxation.

 

3. What should I wear to the spa?

We suggest wearing comfortable clothing. For full-body massages and spa treatments, you’ll be provided with a robe and slippers. Our professional therapists ensure privacy and comfort, whether you’re experiencing our luxury spa services in The Bahamas or a hot stone massage in Nassau.

 

4. Can I choose my therapist?

Yes, we want you to feel completely at ease. You can request a specific therapist when booking your appointment. If you’re unsure, we’ll match you with one of our skilled professionals, ensuring an unforgettable experience—whether it's a couples massage near Nassau cruise port or an aromatherapy massage in The Bahamas.

 

5. How do I book an appointment?

Booking an appointment at Tranquilitas Spa is easy:

 

• Online: Visit our website at TranquilitasSpa.com.

• Call us: Speak directly with our team.

• On-demand massage: Book a mobile massage in Nassau, and we’ll bring relaxation to you—perfect for visitors at resorts, private villas, or yachts.

• Walk-ins are welcome, but we recommend booking in advance for peak hours, especially for honeymoon spa services in Nassau.

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6. What if I need to cancel or reschedule my appointment?

We understand that plans change. Please provide at least 24 hours' notice to cancel or reschedule your appointment to avoid cancellation fees. This policy applies to both in-spa treatments and mobile massage services in Nassau.

 

7. Are gratuities included in the service price?

Gratuities are not included in the service price but are greatly appreciated by our therapists. A typical gratuity is 15-20% of the service cost, though the amount is at your discretion. Whether you’re enjoying a Bahama Bliss massage or an in-room spa service in Nassau, gratuities help support our dedicated team.

 

8. Do you offer gift certificates?

Yes! Tranquilitas Spa gift certificates make the perfect gift for any occasion. Whether you want to treat someone to the best massage in The Bahamas or a day spa experience near Paradise Island, you can purchase them:

 

• In person at our Nassau location

• Over the phone

• Online via our website

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9. What if I have a health concern or special need?

Your health and comfort are our top priorities. Please inform us of any health concerns, pregnancy, injuries, or allergies when booking your appointment. We customize treatments, including prenatal massages and stress relief treatments in Nassau, to accommodate your needs.

 

10. Can I bring my own products for use during my treatment?

We use high-quality, organic, and tropical-infused products in all treatments. However, if you have a specific oil, lotion, or skincare product you prefer, you are welcome to bring it. Please inform your therapist before the session begins.