Frequently Asked Questions

1. What should I expect during my first visit?

Your first visit to Tranquilitas Spa will begin with a consultation where our experienced therapists will discuss your preferences and any specific needs. You’ll then enjoy a personalized treatment designed to promote relaxation and rejuvenation.

2. How early should I arrive for my appointment?

We recommend arriving 10-15 minutes before your scheduled appointment. This allows time for check-in, changing into a robe, and relaxing in our serene environment before your treatment begins.

3. What should I wear to the spa?

We suggest wearing comfortable clothing. For massages and body treatments, you’ll be provided with a robe and slippers. Our therapists will ensure your comfort and privacy during the session.

4. Can I choose my therapist?

Yes, we want you to feel completely at ease during your visit. You can request a specific therapist when booking your appointment. If you don’t have a preference, we will match you with one of our skilled professionals.

5. How do I book an appointment?

You can easily book an appointment through our website, by calling our spa, or via our booking app. Walk-ins are welcome, but we recommend booking in advance to secure your preferred time.

6. What if I need to cancel or reschedule my appointment?

We understand that plans can change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment to avoid any cancellation fees.

7. Are gratuities included in the service price?

Gratuities are not included in the service price but are greatly appreciated by our therapists. A typical gratuity is 15-20% of the service cost, but the amount is entirely at your discretion.

8. Do you offer gift certificates?

Yes, Tranquilitas Spa offers gift certificates, which make perfect gifts for any occasion. You can purchase them in person, over the phone, or online through our website.

9. What if I have a health concern or special need?

Your health and comfort are our top priorities. Please inform us of any health concerns, allergies, or special needs when booking your appointment so we can tailor your experience accordingly.

10. Can I bring my own products for use during my treatment?

While we use high-quality products for all treatments, you are welcome to bring your own if you have a specific preference. Please inform your therapist before the session begins.